Shipping policy

Introduction

At Cybros Infotech Pvt Ltd, we are dedicated to ensuring the efficient and reliable delivery of our software products and services. This Shipping Policy outlines the terms and conditions related to the delivery of digital products, including software licenses, subscriptions, and other digital goods provided by Cybros Infotech Pvt Ltd. Our goal is to maintain transparency and set clear expectations for our customers.

Digital Product Delivery

Delivery Method

All products and services offered by Cybros Infotech Pvt Ltd are delivered electronically. Upon successful payment and order confirmation, customers will receive an email containing instructions for accessing and downloading the purchased digital products.

Delivery Timeframe

• Immediate Delivery: Most digital products, including software licenses and download links, are delivered immediately upon successful payment and order confirmation.
• Subscription Services: Access to subscription-based services will be provided within 24 hours of payment confirmation.

Delivery Confirmation

A delivery confirmation email will be sent to the email address provided during the purchase process. This email will include:

• Purchase details
• Download instructions or access information
• Customer support contact information

Order Processing

Business Hours

Order processing occurs during our standard business hours:

• Monday to Friday: 9:00 AM to 6:00 PM (IST)
• Orders placed outside of business hours will be processed on the next business day.

Order Verification

In some cases, additional verification may be required before an order can be processed. Customers will be notified via email if additional information is needed to complete the verification process.

Refund and Cancellation Policy

Refunds

Refunds for digital products are subject to the terms outlined in our Refund Policy. Please refer to our Refund Policy for detailed information on eligibility and the refund process.

Cancellations

Customers may cancel their orders prior to the delivery of the digital product. Once the product has been delivered, cancellations are not permitted.

Customer Support

For any questions or concerns regarding the delivery of your digital products, please contact our customer support team:

• Email: support@cybrosinfotech.com
• Phone: 91-8089830706
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)

Changes to This Shipping Policy

Cybros Infotech Pvt Ltd reserves the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Customers are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

For further information or assistance, please contact us at:

• Address: Cybros Infotech Pvt Ltd, 123 Tech Park, Bangalore, Karnataka, India
• Email: info@cybrosinfotech.com
• Phone: 91-8089830706

Thank you for choosing Cybros Infotech Pvt Ltd for your IT and software needs. We appreciate your business and are committed to providing you with exceptional service.

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